Contact information
We’re here to help with questions about your order, our hair collections, The Edit, shipping, or store policies.
Contact Monroe Rose Collection
Website: www.MonroeRoseCollection.com
Please submit all customer-service inquiries through the Contact Us page on our website.
When contacting us about an existing order, please include:
- Your full name
- Order number
- Email address used during checkout
- A brief description of your question or concern
- Clear photographs when reporting a damaged or incorrect item
Please allow up to two business days for a response. Messages received on weekends or holidays will be reviewed on the next business day.
Damaged or Incorrect Orders
Damaged or incorrect items must be reported within 48 hours of delivery. Please include photographs of the product, original packaging, and shipping label.
Do not mail or return an item without receiving return authorization and instructions from Monroe Rose Collection. Unauthorized returns may not be accepted.
Social Media Messages
Social-media messages and comments are not considered official customer-service requests. For order assistance, payment concerns, cancellations, or damaged-item claims, please contact us through the website so your request can be properly documented.
Business Information
Monroe Rose Collection
New Jersey, United States
www.MonroeRoseCollection.com